At Shop Air, we are committed to providing quality products backed by manufacturer warranties to ensure your peace of mind. Please review the details of our Warranty Policy below:

Manufacturer’s Warranty Coverage

  • All products purchased from Shop Air are covered by the manufacturer’s warranty, which protects against defects in materials and workmanship.
  • Warranty periods and coverage vary by product and brand. Details specific to your product are included in the product documentation or can be found on the manufacturer’s website.

Warranty Claims

  • If you believe your product is defective or not functioning as intended, please contact our customer service team at info@shopair.com.au to initiate a warranty claim.
  • You will need to provide proof of purchase (e.g., receipt or order confirmation) and a description of the issue.
  • In some cases, the manufacturer may require the product to be inspected or returned to assess the issue.

What’s Not Covered

  • Manufacturer warranties do not cover:
    • Damage caused by misuse, accidents, or improper installation.
    • Normal wear and tear or cosmetic damage that does not affect functionality.
    • Unauthorised repairs, modifications, or use of non-genuine parts.
    • Loss or damage during transit (covered under our delivery policy).

Resolution Process

  • For eligible claims, the manufacturer may repair or replace the product at their discretion.
  • In some cases, the manufacturer may provide a refund if repair or replacement is not possible.

Important Notes

  • Warranty claims are subject to approval by the manufacturer, and Shop Air acts as a facilitator in this process.
  • Shop Air does not provide additional warranties beyond those offered by the manufacturer.
  • Any costs associated with returning the product to the manufacturer may be the customer’s responsibility unless specified otherwise by the manufacturer.

Contact Us

For assistance with warranty claims or questions about coverage, please contact us at info@shopair.com.au. Our team is here to help guide you through the process.

By purchasing from Shop Air, you agree to the terms of this Warranty Policy. Thank you for choosing us for your appliance and air conditioning needs!