At Shop Air, we want you to shop with confidence. If you are not fully satisfied with your purchase, our Return and Refund Policy ensures a hassle-free process for eligible items. Please review the terms below:

Eligibility for Returns

  • Returns are accepted within 2 days of the delivery date.
  • Items must be unused, in their original condition, with all packaging, accessories, and tags intact.
  • Products marked as “Final Sale” or “Non-Returnable” are not eligible for returns unless they are defective.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at info@shopair.com.au with your order details and the reason for return.
  2. Approval: Once approved, you will receive return instructions, including the return shipping address.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to an error or a defective item. Use a trackable shipping service to ensure safe delivery of your return.

Refund Policy

  • Refunds will be processed within 7-10 business days after the returned item has been received and inspected.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

Exchanges

  • Exchanges are possible if the desired replacement item is in stock. If the item is unavailable, a refund will be processed instead.
  • Follow the same steps as the return process to initiate an exchange.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at info@shopair.com.au.
  • Provide a description of the issue along with photos for verification.
  • For such cases, we will cover the cost of return shipping and offer a replacement or full refund.

Non-Returnable Items

  • The following items are not eligible for return or refund:
    • Products labeled as “Final Sale” or “Non-Returnable.”
    • Gift cards or store credit vouchers.
    • Items damaged due to misuse, normal wear and tear, or unauthorized modifications.

Important Notes

  • Returns that do not meet the eligibility criteria may be denied or subject to a restocking fee.
  • Refunds for items purchased using promotional discounts or store credits will be adjusted accordingly.

Contact Us

For assistance with returns, refunds, or exchanges, please contact our customer service team at info@shopair.com.au. We are here to ensure a smooth and efficient process.

By shopping with Shop Air, you agree to this Return and Refund Policy. Thank you for choosing us!