{"id":29741,"date":"2025-11-06T06:33:00","date_gmt":"2025-11-06T06:33:00","guid":{"rendered":"https:\/\/staging.swe.au\/aircg-sajid\/?page_id=29741"},"modified":"2025-11-06T11:12:32","modified_gmt":"2025-11-06T11:12:32","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/staging.swe.au\/aircg-sajid\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29741\" class=\"elementor elementor-29741\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0605607 content-section e-flex e-con-boxed e-con e-parent\" data-id=\"0605607\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aca10d0 elementor-widget elementor-widget-wd_text_block\" data-id=\"aca10d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>At <strong>Shop Air<\/strong>, we want you to shop with confidence. If you are not fully satisfied with your purchase, our Return and Refund Policy ensures a hassle-free process for eligible items. Please review the terms below:<\/p><h4><strong>Eligibility for Returns<\/strong><\/h4><ul><li>Returns are accepted within 2 days of the delivery date.<\/li><li>Items must be unused, in their original condition, with all packaging, accessories, and tags intact.<\/li><li>Products marked as \u201cFinal Sale\u201d or \u201cNon-Returnable\u201d are not eligible for returns unless they are defective.<\/li><\/ul><h4><strong>How to Initiate a Return<\/strong><\/h4><ol><li><strong>Contact Us<\/strong>: Reach out to our customer support team at info@shopair.com.au with your order details and the reason for return.<\/li><li><strong>Approval<\/strong>: Once approved, you will receive return instructions, including the return shipping address.<\/li><li><strong>Shipping<\/strong>: Customers are responsible for return shipping costs unless the return is due to an error or a defective item. Use a trackable shipping service to ensure safe delivery of your return.<\/li><\/ol><h4><strong>Refund Policy<\/strong><\/h4><ul><li>Refunds will be processed within 7-10 business days after the returned item has been received and inspected.<\/li><li>Refunds will be issued to the original payment method.<\/li><li>Shipping charges are non-refundable, except in cases of defective or incorrect items.<\/li><\/ul><h4><strong>Exchanges<\/strong><\/h4><ul><li>Exchanges are possible if the desired replacement item is in stock. If the item is unavailable, a refund will be processed instead.<\/li><li>Follow the same steps as the return process to initiate an exchange.<\/li><\/ul><h4><strong>Defective or Incorrect Items<\/strong><\/h4><ul><li>If you receive a defective or incorrect item, please contact us immediately at info@shopair.com.au.<\/li><li>Provide a description of the issue along with photos for verification.<\/li><li>For such cases, we will cover the cost of return shipping and offer a replacement or full refund.<\/li><\/ul><h4><strong>Non-Returnable Items<\/strong><\/h4><ul><li>The following items are not eligible for return or refund:<ul><li>Products labeled as \u201cFinal Sale\u201d or \u201cNon-Returnable.\u201d<\/li><li>Gift cards or store credit vouchers.<\/li><li>Items damaged due to misuse, normal wear and tear, or unauthorized modifications.<\/li><\/ul><\/li><\/ul><h4><strong>Important Notes<\/strong><\/h4><ul><li>Returns that do not meet the eligibility criteria may be denied or subject to a restocking fee.<\/li><li>Refunds for items purchased using promotional discounts or store credits will be adjusted accordingly.<\/li><\/ul><h4><strong>Contact Us<\/strong><\/h4><p>For assistance with returns, refunds, or exchanges, please contact our customer service team at info@shopair.com.au. We are here to ensure a smooth and efficient process.<\/p><p>By shopping with Shop Air, you agree to this Return and Refund Policy. Thank you for choosing us!<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Shop Air, we want you to shop with confidence. If you are not fully satisfied with your purchase, our<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29741","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/pages\/29741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/comments?post=29741"}],"version-history":[{"count":10,"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/pages\/29741\/revisions"}],"predecessor-version":[{"id":29985,"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/pages\/29741\/revisions\/29985"}],"wp:attachment":[{"href":"https:\/\/staging.swe.au\/aircg-sajid\/wp-json\/wp\/v2\/media?parent=29741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}